We operate globally, with a strong presence in trade routes between Asia, Europe, and the Americas. Our network of agents allows us to work in major ports and airports worldwide.
How can I track my shipment?
Through our online platform, you can track the status of your shipment in real-time. Simply enter the reference number or tracking number provided when you booked the service.
What is the estimated delivery time?
Delivery times vary depending on the type of shipment and destination. Maritime shipments usually take between 20 and 30 business days, while air shipments are delivered in 3 to 7 business days. Specific timelines are provided when confirming each service.
Do you offer packaging services or packaging advice?
Yes, we have a specialized team that can advise you on the appropriate type of packaging for your products, depending on the shipment’s characteristics. Additionally, we offer packaging services to ensure your goods travel securely.
How can I get a quote?
You can request a quote directly through our website or by contacting our sales team. Simply provide the details of your shipment, such as weight, dimensions, origin, and destination.
How do you handle customs procedures?
We manage all customs procedures, both for export and import, ensuring your products comply with all local and international regulations and standards.
What is the difference between FCL and LCL shipping?
In FCL (Full Container Load) shipping, you rent an entire container for your cargo, while in LCL (Less than Container Load) shipping, you share container space with other shipments. The choice depends on the volume of your goods and your specific needs.
What documentation do I need for international shipping?
For international shipping, you will need documents such as the commercial invoice, Bill of Lading, certificates of origin, and any other documents required by customs authorities. Our team will assist you in preparing all the necessary paperwork.
Do you offer insurance for cargo transportation?
Yes, we offer insurance to cover any eventualities during the transportation of your goods. The type of coverage can be customized according to your shipment’s needs.
What types of goods cannot be transported?
Certain restrictions apply based on local and international regulations, including flammable products, explosives, weapons, hazardous chemicals, or items prohibited by import and export laws. Our team will advise you on specific restrictions for your shipment.
What is the process for filing a claim in case of damage or loss?
In the event of damage or loss, you can contact our customer service team, who will guide you through the claims process. We will work with you to resolve the situation as quickly and efficiently as possible.
Which ports and airports do you frequently use?
We frequently use major international ports and airports, such as the Port of Shanghai, the Port of Rotterdam, and the airports in Miami and Frankfurt, among others. This depends on the trade route and the client’s location.
